Log in
Choose your language

Quality Supervisor Course

Quality Supervisor Course
flexible workload of 4 to 360h
certificate recognized by the MEC

What will I learn?

Take your call centre work to the next level with our Quality Supervisor Training Programme. E go help you sharpen your skills for making things better and dey analyse calls well well. You go learn how to put proper monitoring systems in place, plan training and motivation wey go make impact, and become proper expert for dey check calls. You go gain knowledge for dey check how people dey talk to customers, understand important things like QA scores and CSAT, and use correct tools like CRM systems. Change feedback into plans wey go work and make customers happy pass before.

Elevify advantages

Develop skills

  • Put Monitoring Systems in Place: Master di tools wey go make call quality and how fast things dey go better.
  • Plan Training Programmes: Create training wey go make impact for call centre to be top class.
  • Check How People Dey Talk: Check and make how agents dey talk to customers better.
  • Give Good Feedback: Give advice wey go help people improve how dem dey work.
  • Understand Call Centre KPIs: Make metrics like QA, FCR, AHT, and CSAT dey perform top.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

FAQs

Who is Elevify? How does it work?

Do the courses have certificates?

Are the courses free?

What is the course workload?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an EAD or online course and how does it work?

PDF Course

Here you can study anything you want

Didn't find what you were looking for? Want to study about the topic you've always wanted?