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Quality Supervisor Course
Take your call centre work to the next level with our Quality Supervisor Training Programme. E go help you sharpen your skills for making things better and dey analyse calls well well. You go learn how to put proper monitoring systems in place, plan training and motivation wey go make impact, and become proper expert for dey check calls. You go gain knowledge for dey check how people dey talk to customers, understand important things like QA scores and CSAT, and use correct tools like CRM systems. Change feedback into plans wey go work and make customers happy pass before.
- Put Monitoring Systems in Place: Master di tools wey go make call quality and how fast things dey go better.
- Plan Training Programmes: Create training wey go make impact for call centre to be top class.
- Check How People Dey Talk: Check and make how agents dey talk to customers better.
- Give Good Feedback: Give advice wey go help people improve how dem dey work.
- Understand Call Centre KPIs: Make metrics like QA, FCR, AHT, and CSAT dey perform top.

flexible workload of 4 to 360h
certificate recognized by the MEC
What will I learn?
Take your call centre work to the next level with our Quality Supervisor Training Programme. E go help you sharpen your skills for making things better and dey analyse calls well well. You go learn how to put proper monitoring systems in place, plan training and motivation wey go make impact, and become proper expert for dey check calls. You go gain knowledge for dey check how people dey talk to customers, understand important things like QA scores and CSAT, and use correct tools like CRM systems. Change feedback into plans wey go work and make customers happy pass before.
Elevify advantages
Develop skills
- Put Monitoring Systems in Place: Master di tools wey go make call quality and how fast things dey go better.
- Plan Training Programmes: Create training wey go make impact for call centre to be top class.
- Check How People Dey Talk: Check and make how agents dey talk to customers better.
- Give Good Feedback: Give advice wey go help people improve how dem dey work.
- Understand Call Centre KPIs: Make metrics like QA, FCR, AHT, and CSAT dey perform top.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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