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Public Service and Customer Care Course

Public Service and Customer Care Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This course equips you with vital communication, de-escalation, and problem-solving abilities for tough phone calls in public service. Master legal standards, privacy rules, emotional intelligence, scripting, verification processes, and streamlined workflows to enhance resolution, cut complaints, and provide respectful support using real examples and metrics.

Elevify advantages

Develop skills

  • De-escalate tense calls swiftly using effective emotional intelligence scripts.
  • Control calls professionally by verifying, recording, and resolving public inquiries efficiently.
  • Communicate services clearly in simple terms that callers can rely on.
  • Handle calls legally and ethically, safeguarding data and adhering to regulations.
  • Optimise performance with KPIs and feedback to elevate call centre outcomes.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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