Public Service and Customer Care Course
Enhance your call centre prowess through the Public Service and Customer Care Training. Gain expertise in de-escalation techniques, precise scripts, legal compliance, privacy protocols, and key performance indicators to manage challenging interactions confidently while offering dependable, courteous public assistance.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course equips you with vital communication, de-escalation, and problem-solving abilities for tough phone calls in public service. Master legal standards, privacy rules, emotional intelligence, scripting, verification processes, and streamlined workflows to enhance resolution, cut complaints, and provide respectful support using real examples and metrics.
Elevify advantages
Develop skills
- De-escalate tense calls swiftly using effective emotional intelligence scripts.
- Control calls professionally by verifying, recording, and resolving public inquiries efficiently.
- Communicate services clearly in simple terms that callers can rely on.
- Handle calls legally and ethically, safeguarding data and adhering to regulations.
- Optimise performance with KPIs and feedback to elevate call centre outcomes.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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