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Phone-Based Customer Service Course
Take your call centre work to the next level with our Phone-Based Customer Service Training. You go learn the important things like how to answer phone calls properly, how to control how the call dey go, and how to always sound professional. You go learn how to connect with customers well, make them happy, and manage what they expect. We go teach you how to handle stress by managing your time well and taking care of yourself. You go learn how to solve problems fast and communicate well, including showing empathy and listening well to understand. You go also learn to dey learn new things from feedback and by thinking about how you dey do things. Sign up now for a training wey go change your career!
- Control call flow: Manage and direct customer calls well.
- Build rapport: Connect with every customer and make them feel comfortable.
- Solve problems swiftly: Find quick and good solutions to customer issues.
- Communicate clearly: Use simple and caring language to make sure everybody understands.
- Manage stress: Stay calm and take care of yourself even when things are hard.

flexible workload of 4 to 360h
certificate recognized by the MEC
What will I learn?
Take your call centre work to the next level with our Phone-Based Customer Service Training. You go learn the important things like how to answer phone calls properly, how to control how the call dey go, and how to always sound professional. You go learn how to connect with customers well, make them happy, and manage what they expect. We go teach you how to handle stress by managing your time well and taking care of yourself. You go learn how to solve problems fast and communicate well, including showing empathy and listening well to understand. You go also learn to dey learn new things from feedback and by thinking about how you dey do things. Sign up now for a training wey go change your career!
Elevify advantages
Develop skills
- Control call flow: Manage and direct customer calls well.
- Build rapport: Connect with every customer and make them feel comfortable.
- Solve problems swiftly: Find quick and good solutions to customer issues.
- Communicate clearly: Use simple and caring language to make sure everybody understands.
- Manage stress: Stay calm and take care of yourself even when things are hard.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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