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Operations Supervisor Course
Take your call centre career to the next level with our Operations Supervisor Training Programme. It's designed to make you better at monitoring and evaluation methods, benchmarking, and how to analyse performance. You go fi master important call centre KPIs like Average Handle Time, First Call Resolution, and Customer Satisfaction Score. You go learn how to make work processes better, use technology well, and create proper training programmes. Get expertise in preparing reports and talking to stakeholders, and build strong implementation plans with ways to manage risk and share resources.
- Master evaluation metrics: Improve how your call centre dey perform with correct metrics.
- Optimize processes: Make work dey flow smoother and more effective.
- Analyze performance gaps: Find the areas wey need improvement and fix them.
- Craft clear reports: Share correct information with well-organised and short reports.
- Understand KPIs: Use key performance indicators to make smart decisions.

flexible workload of 4 to 360h
certificate recognized by the MEC
What will I learn?
Take your call centre career to the next level with our Operations Supervisor Training Programme. It's designed to make you better at monitoring and evaluation methods, benchmarking, and how to analyse performance. You go fi master important call centre KPIs like Average Handle Time, First Call Resolution, and Customer Satisfaction Score. You go learn how to make work processes better, use technology well, and create proper training programmes. Get expertise in preparing reports and talking to stakeholders, and build strong implementation plans with ways to manage risk and share resources.
Elevify advantages
Develop skills
- Master evaluation metrics: Improve how your call centre dey perform with correct metrics.
- Optimize processes: Make work dey flow smoother and more effective.
- Analyze performance gaps: Find the areas wey need improvement and fix them.
- Craft clear reports: Share correct information with well-organised and short reports.
- Understand KPIs: Use key performance indicators to make smart decisions.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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