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Multichannel Support Technician Course

Multichannel Support Technician Course
flexible workload of 4 to 360h
certificate recognized by the MEC

What will I learn?

Take your call center job to the next level with our Multichannel Support Technician Training Course. Learn how to make customers happy by checking their feedback and making things better. You'll also get to use the latest tools like CRM systems and social media platforms. We'll teach you how to talk to customers properly on each channel and how to manage your time and what's important. Improve your skills to fix problems quickly and come up with good solutions. Sign up now and be a valuable person in the fast-growing world of multichannel support.

Elevify advantages

Develop skills

  • Make customers happy: Check how satisfied they are and make sure they are always happy.
  • Use CRM systems well: Manage customer relations using modern CRM tools.
  • Communicate properly: Learn how to communicate differently on different channels.
  • Prioritize your work: Balance your time and manage multiple support channels well.
  • Solve problems smartly: Figure out what's needed and find good solutions.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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