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Dealing with Difficult Customers Course

Dealing with Difficult Customers Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This Handling Tough Customers Course provides practical tools to remain calm, communicate clearly, and sort out challenging complaints according to policy. Learn empathy, emotional control, and professional language that calms anger, plus scripting, de-escalation, and problem-solving steps for refunds, deliveries, and faulty products. Boost satisfaction scores, cut down escalations, and safeguard both customers and your company.

Elevify advantages

Develop skills

  • Empathetic call control: calm angry customers quickly without admitting fault.
  • Policy-smart solutions: resolve retail complaints while staying fully compliant.
  • High-impact call scripting: craft short, clear scripts for tough scenarios.
  • KPI-focused performance: improve AHT, FCR, CSAT, and complaint escalation rates.
  • Stress-resilient service: use quick self-care tools to avoid burnout on the phone.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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