Customer Success Course
This course provides essential skills for customer success professionals to reduce churn, boost adoption, and drive revenue through data-driven strategies and effective communication.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This Customer Success Course equips you with practical skills to identify early warning signs of risk, cut down on customer loss, and promote product usage. You'll learn to create effective scripts, call plans, and recovery guides, develop six-month success strategies, analyse user behaviour with data, and produce straightforward reports for management. By the end, you'll be set to safeguard revenue, enhance customer satisfaction, and expand reliable, top-notch customer interactions.
Elevify advantages
Develop skills
- Mastery of call workflows: design quick, deadline-focused calls, chats, and email processes.
- Detecting customer risks: identify signs of loss early through data and call observations.
- Proactive retention calls: conduct caring recovery calls with defined follow-up actions.
- Analytics for product adoption: monitor feature use, user journeys, and health metrics.
- Reporting for executives: create succinct customer success panels and return summaries.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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