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Customer Retention Technician Course
Take your call centre career to the next level with our Customer Retention Technician Training Programme. You go learn proper communication skills, like how to convince people and how to handle difficult customers. You go get understanding about customer churn, how e dey affect business, and ways to fight am. You go learn how to plan and do retention strategies, check customer feedback, and manage projects well. This course go give you the correct skills wey you need to make customers happy and make the business do well.
- Learn how to talk to customers in a way wey go make them want to stay.
- Check customer feedback so you fit see wetin dey happen and make service better.
- Create good retention strategies so customer no go leave.
- Plan and do projects well so you go get good results.
- Use resources well so you fit keep customers.

flexible workload of 4 to 360h
certificate recognized by the MEC
What will I learn?
Take your call centre career to the next level with our Customer Retention Technician Training Programme. You go learn proper communication skills, like how to convince people and how to handle difficult customers. You go get understanding about customer churn, how e dey affect business, and ways to fight am. You go learn how to plan and do retention strategies, check customer feedback, and manage projects well. This course go give you the correct skills wey you need to make customers happy and make the business do well.
Elevify advantages
Develop skills
- Learn how to talk to customers in a way wey go make them want to stay.
- Check customer feedback so you fit see wetin dey happen and make service better.
- Create good retention strategies so customer no go leave.
- Plan and do projects well so you go get good results.
- Use resources well so you fit keep customers.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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