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Customer Experience Specialist Course
Carry your call centre work to the next level with our Customer Experience Specialist Training Programme. Become a master at making strategy by putting change management in place and creating ways of doing things that put the customer first. Sharpen your talking skills with listening well and talking proper. Learn how to gather and check feedback, draw customer journeys, and find where things dey touch. Get understanding about how call centres dey work, overcome problems, and make performance measures better. Plan and do things sharp sharp by setting KPIs and handling things well.
- Master change management to make customer experiences better.
- Create ways of doing things that put the customer first for call centres.
- Be good at listening well and talking clear.
- Check feedback to make things better all the time.
- Draw customer journeys to find and solve where things dey pain.

flexible workload of 4 to 360h
certificate recognized by the MEC
What will I learn?
Carry your call centre work to the next level with our Customer Experience Specialist Training Programme. Become a master at making strategy by putting change management in place and creating ways of doing things that put the customer first. Sharpen your talking skills with listening well and talking proper. Learn how to gather and check feedback, draw customer journeys, and find where things dey touch. Get understanding about how call centres dey work, overcome problems, and make performance measures better. Plan and do things sharp sharp by setting KPIs and handling things well.
Elevify advantages
Develop skills
- Master change management to make customer experiences better.
- Create ways of doing things that put the customer first for call centres.
- Be good at listening well and talking clear.
- Check feedback to make things better all the time.
- Draw customer journeys to find and solve where things dey pain.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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