Customer Experience Course
This course equips you with essential skills to enhance customer interactions, master key CX metrics, and improve resolution efficiency for better satisfaction.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This Customer Experience Course helps you manage difficult interactions with confidence, apply empathy and straightforward language, and steer conversations from greeting to resolution. Learn CX basics, important metrics like CSAT, NPS, FCR, and AHT, plus privacy essentials. Practice calming situations, follow-up, and feedback loops while using analytics, QA tools, and knowledge bases to resolve issues quicker and improve customer satisfaction.
Elevify advantages
Develop skills
- CX metrics mastery: use CSAT, NPS, FCR, and AHT to boost call performance.
- Empathy-driven calls: apply scripts, tone, and pacing to calm frustrated customers.
- First-contact resolution: design call flows and diagnostics to fix issues fast.
- De-escalation tactics: handle angry callers, rebuild trust, and know when to escalate.
- QA and coaching skills: use recordings, scorecards, and feedback to lift team quality.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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