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Customer Experience Course
Sharpen your skills for call centre work with our Customer Experience Training Programme. It's designed to give you a proper understanding of how to deal with customers. You go learn important things like the difference between customer experience and customer service, how to measure if you dey do well with KPIs, and how to use customer feedback to improve. You go stay on top of your game with knowledge about AI, automation, and how to support customers on all platforms (omnichannel). You go learn how to make plans wey you can use to make communication better, make interactions personal, and make response times sharp. Join us and become a master of giving customers proper satisfaction.
- Become a Customer Experience Expert: Learn the real difference between customer service and customer experience.
- Analyze KPIs Well Well: Track and understand the important performance numbers.
- Make Communication Top-Notch: Improve the ways you dey talk to customers so communication go be better.
- Make Interactions Personal: Deal with each customer in a special way wey go suit their needs.
- Make Response Times Sharp Sharp: Respond to customer questions and complaints quickly.

flexible workload of 4 to 360h
certificate recognized by the MEC
What will I learn?
Sharpen your skills for call centre work with our Customer Experience Training Programme. It's designed to give you a proper understanding of how to deal with customers. You go learn important things like the difference between customer experience and customer service, how to measure if you dey do well with KPIs, and how to use customer feedback to improve. You go stay on top of your game with knowledge about AI, automation, and how to support customers on all platforms (omnichannel). You go learn how to make plans wey you can use to make communication better, make interactions personal, and make response times sharp. Join us and become a master of giving customers proper satisfaction.
Elevify advantages
Develop skills
- Become a Customer Experience Expert: Learn the real difference between customer service and customer experience.
- Analyze KPIs Well Well: Track and understand the important performance numbers.
- Make Communication Top-Notch: Improve the ways you dey talk to customers so communication go be better.
- Make Interactions Personal: Deal with each customer in a special way wey go suit their needs.
- Make Response Times Sharp Sharp: Respond to customer questions and complaints quickly.
Suggested summary
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