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Customer Experience Course

Customer Experience Course
flexible workload of 4 to 360h
certificate recognized by the MEC

What will I learn?

Sharpen your skills for call centre work with our Customer Experience Training Programme. It's designed to give you a proper understanding of how to deal with customers. You go learn important things like the difference between customer experience and customer service, how to measure if you dey do well with KPIs, and how to use customer feedback to improve. You go stay on top of your game with knowledge about AI, automation, and how to support customers on all platforms (omnichannel). You go learn how to make plans wey you can use to make communication better, make interactions personal, and make response times sharp. Join us and become a master of giving customers proper satisfaction.

Elevify advantages

Develop skills

  • Become a Customer Experience Expert: Learn the real difference between customer service and customer experience.
  • Analyze KPIs Well Well: Track and understand the important performance numbers.
  • Make Communication Top-Notch: Improve the ways you dey talk to customers so communication go be better.
  • Make Interactions Personal: Deal with each customer in a special way wey go suit their needs.
  • Make Response Times Sharp Sharp: Respond to customer questions and complaints quickly.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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