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Customer Experience Course

Customer Experience Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This Customer Experience Course helps you manage difficult interactions with confidence, apply empathy and straightforward language, and steer conversations from greeting to resolution. Learn CX basics, important metrics like CSAT, NPS, FCR, and AHT, plus privacy essentials. Practice calming situations, follow-up, and feedback loops while using analytics, QA tools, and knowledge bases to resolve issues quicker and improve customer satisfaction.

Elevify advantages

Develop skills

  • CX metrics mastery: use CSAT, NPS, FCR, and AHT to boost call performance.
  • Empathy-driven calls: apply scripts, tone, and pacing to calm frustrated customers.
  • First-contact resolution: design call flows and diagnostics to fix issues fast.
  • De-escalation tactics: handle angry callers, rebuild trust, and know when to escalate.
  • QA and coaching skills: use recordings, scorecards, and feedback to lift team quality.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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