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Customer Service via WhatsApp Course

Customer Service via WhatsApp Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

The Customer Service Via WhatsApp Course teaches you how to manage chats swiftly, clearly, and professionally. You will learn WhatsApp features, chat etiquette, and concise writing, along with de-escalation, active listening in text, and structured templates. Practice technical troubleshooting, order and returns handling, privacy-safe verification, and organised multitasking to resolve issues faster and improve customer satisfaction in every conversation.

Elevify advantages

Develop skills

  • WhatsApp support mastery: handle chats fast with pro call centre techniques.
  • De-escalation via text: calm angry customers quickly with proven scripts.
  • Tech troubleshooting basics: guide device fixes step-by-step in WhatsApp.
  • Order and returns handling: resolve delivery, RMA, and refund issues in chat.
  • Data-safe messaging: verify identity and protect customer info in every chat.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, and I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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