Customer Service for People with Disabilities Course
This course provides essential training for delivering exceptional customer service to individuals with disabilities, covering communication techniques, assistive technologies, and compliance measures to ensure inclusive and efficient support across various channels.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The Customer Service for Persons with Disabilities Course equips you with practical skills to assist customers with hearing, visual, cognitive, speech, and mobility impairments via phone, text, and video. You will learn inclusive scripts, respectful language, basics of assistive technology, legal obligations, and accessibility performance indicators to resolve matters more quickly, safeguard privacy, and provide assured, top-notch assistance each time.
Elevify advantages
Develop skills
- Accessible channels setup: configure phone, chat, SMS, and VRI for disabilities.
- Inclusive call scripts: adapt language for blind, deaf, and cognitive needs fast.
- Disability-aware communication: serve with respect, clarity, and legal compliance.
- Assistive tech readiness: support screen readers, RTT, captioned calls, and more.
- Accessibility KPIs tracking: monitor FCR, wait times, and satisfaction by disability.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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