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Corporate Customer Service Course

Corporate Customer Service Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This Corporate Customer Service Course equips you with hands-on strategies to enhance customer satisfaction, streamline operations, and deliver superior results in demanding support settings. You will master creating impactful CSAT surveys, establishing robust SLAs and quality benchmarks, developing insightful dashboards, and implementing ongoing improvement processes. Build expertise in coaching teams, managing performance, and effective communication to elevate metrics, optimise workflows, and foster lasting customer loyalty.

Elevify advantages

Develop skills

  • Master call centre KPIs: swiftly analyse AHT, FCR, CSAT, and NPS to drive performance gains.
  • Design effective CSAT surveys: craft concise, unbiased tools that truly reflect customer feedback.
  • Excel in coaching and QA: conduct targeted one-on-ones, leverage scorecards, and rapidly improve agent skills.
  • Build powerful dashboards: produce clear SLA and queue reports for swift, informed decision-making.
  • Implement change management: introduce new protocols using microlearning and gamification for smooth adoption.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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