Corporate Customer Service Course
Elevate your call centre operations through the Corporate Customer Service Mastery course. Dive into essential KPIs, smart CSAT survey creation, QA scorecards, team coaching, dynamic dashboards, and change management techniques. Achieve remarkable gains in service quality, staff motivation, and customer delight, ensuring your support team excels in a competitive landscape.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This Corporate Customer Service Course equips you with hands-on strategies to enhance customer satisfaction, streamline operations, and deliver superior results in demanding support settings. You will master creating impactful CSAT surveys, establishing robust SLAs and quality benchmarks, developing insightful dashboards, and implementing ongoing improvement processes. Build expertise in coaching teams, managing performance, and effective communication to elevate metrics, optimise workflows, and foster lasting customer loyalty.
Elevify advantages
Develop skills
- Master call centre KPIs: swiftly analyse AHT, FCR, CSAT, and NPS to drive performance gains.
- Design effective CSAT surveys: craft concise, unbiased tools that truly reflect customer feedback.
- Excel in coaching and QA: conduct targeted one-on-ones, leverage scorecards, and rapidly improve agent skills.
- Build powerful dashboards: produce clear SLA and queue reports for swift, informed decision-making.
- Implement change management: introduce new protocols using microlearning and gamification for smooth adoption.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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