Free course
US$0.00
Premium course
US$30.90
Call Quality Manager Course
Take your call centre skills to the next level with our Call Quality Manager Training Programme. It's made for workers who want to make customer service better and people more happy. You go learn how to make good plans to improve quality, put new ways of doing things in place, and create training programmes that hit the spot. You go master important things like First Call Resolution and Net Promoter Score, and you go get skills in managing resources, talking well with your team, and changing your plans based on the data you get. Push your career forward by making sure calls dey go well and you dey understand wetin customers dey talk about.
- Make quality improvement plans: See the main problems for call centres and fix dem.
- Put new ways of doing things in place: Make work faster and better with smart changes.
- Design training wey hit the spot: Create programmes to make workers perform well.
- Check wetin customers dey talk about: Understand the data so satisfaction levels go up.
- Watch progress well-well: Track the numbers and change plans so you go succeed.

flexible workload of 4 to 360h
certificate recognized by the MEC
What will I learn?
Take your call centre skills to the next level with our Call Quality Manager Training Programme. It's made for workers who want to make customer service better and people more happy. You go learn how to make good plans to improve quality, put new ways of doing things in place, and create training programmes that hit the spot. You go master important things like First Call Resolution and Net Promoter Score, and you go get skills in managing resources, talking well with your team, and changing your plans based on the data you get. Push your career forward by making sure calls dey go well and you dey understand wetin customers dey talk about.
Elevify advantages
Develop skills
- Make quality improvement plans: See the main problems for call centres and fix dem.
- Put new ways of doing things in place: Make work faster and better with smart changes.
- Design training wey hit the spot: Create programmes to make workers perform well.
- Check wetin customers dey talk about: Understand the data so satisfaction levels go up.
- Watch progress well-well: Track the numbers and change plans so you go succeed.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course