Call Handling Skills Course
Master professional call handling skills for call center success. Learn clear phone communication, efficient call flow, internet troubleshooting, billing support, sales upgrades, de-escalation, and resilience to boost CSAT, NPS, and overall performance. This course equips you with essential techniques to handle technical, billing, and upgrade calls confidently, ensuring high customer satisfaction and productivity in a fast-paced environment.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This Call Handling Skills Course helps you manage technical, billing, and upgrade conversations with confidence. Learn professional greetings, tone control, and active listening, then master structured call flow, time management, and accurate documentation. Practice troubleshooting internet issues, resolving billing disputes, and presenting plan upgrades while staying compliant, calm, productive, and focused on excellent customer satisfaction.
Elevify advantages
Develop skills
- Professional call control: structure calls, manage time, hit key metrics fast.
- Internet support mastery: diagnose, explain, and resolve home connection issues.
- Billing resolution skills: clarify charges, fix errors, and calm upset customers.
- Persuasive upgrade selling: pitch plan benefits, handle objections, close politely.
- De-escalation and resilience: defuse anger, protect privacy, and stay composed.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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