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Call Center Supervisor Course
Take your career to the next level with our Call Centre Supervisor Training. It's designed to give you the skills you need to succeed. Learn how to use key performance indicators (KPIs) to make your team more efficient and keep customers happy. You'll also learn how to handle difficult situations (escalations) with good communication and teamwork. We'll tackle common problems like people leaving the job too quickly and keeping the quality of service high. Plus, you’ll learn how to make things better using Six Sigma, Lean Management, and new technologies. You’ll be able to make proper plans with clear goals and manage resources well. Come and join us to improve your supervision skills today!
- Master KPIs: Make your team work better and keep customers happy.
- Resolve Escalations: Handle customer problems well and find solutions.
- Optimize Processes: Use Six Sigma and Lean management to improve how things are done.
- Enhance Communication: Get good at working with your team.
- Action Planning: Know how to use resources well and set clear goals.

flexible workload of 4 to 360h
certificate recognized by the MEC
What will I learn?
Take your career to the next level with our Call Centre Supervisor Training. It's designed to give you the skills you need to succeed. Learn how to use key performance indicators (KPIs) to make your team more efficient and keep customers happy. You'll also learn how to handle difficult situations (escalations) with good communication and teamwork. We'll tackle common problems like people leaving the job too quickly and keeping the quality of service high. Plus, you’ll learn how to make things better using Six Sigma, Lean Management, and new technologies. You’ll be able to make proper plans with clear goals and manage resources well. Come and join us to improve your supervision skills today!
Elevify advantages
Develop skills
- Master KPIs: Make your team work better and keep customers happy.
- Resolve Escalations: Handle customer problems well and find solutions.
- Optimize Processes: Use Six Sigma and Lean management to improve how things are done.
- Enhance Communication: Get good at working with your team.
- Action Planning: Know how to use resources well and set clear goals.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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