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Call Center Project Manager Course
Take your career to the next level with our Call Centre Project Manager Course. It's made for professionals who want to learn important skills in project management, making things better, and making customers happy. You'll learn how to work with stakeholders, reduce risks, and make projects run smoothly from start to finish. You'll get better at Lean, Six Sigma, and managing change, plus you'll learn how to talk to people and lead them well. You'll also learn about looking at data, important numbers, and the latest call centre technology so you can be successful and come up with new ideas.
- Become a master at working with stakeholders: Keep important people happy and involved in the project.
- Put risk management in place: Find and reduce things that could go wrong with the project.
- Make customers even happier: Create systems that focus on what customers want.
- Make things better: Use Lean and Six Sigma to make things work more efficiently.
- Make good use of call centre technology: Use AI and new tools to come up with new ideas.

flexible workload of 4 to 360h
certificate recognized by the MEC
What will I learn?
Take your career to the next level with our Call Centre Project Manager Course. It's made for professionals who want to learn important skills in project management, making things better, and making customers happy. You'll learn how to work with stakeholders, reduce risks, and make projects run smoothly from start to finish. You'll get better at Lean, Six Sigma, and managing change, plus you'll learn how to talk to people and lead them well. You'll also learn about looking at data, important numbers, and the latest call centre technology so you can be successful and come up with new ideas.
Elevify advantages
Develop skills
- Become a master at working with stakeholders: Keep important people happy and involved in the project.
- Put risk management in place: Find and reduce things that could go wrong with the project.
- Make customers even happier: Create systems that focus on what customers want.
- Make things better: Use Lean and Six Sigma to make things work more efficiently.
- Make good use of call centre technology: Use AI and new tools to come up with new ideas.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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