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Call Center Metrics Technician Course
Improve your call centre career with our Call Centre Metrics Technician Course. Become a master of important measurements like Customer Satisfaction Score, Average Handle Time, Service Level, and First Call Resolution. Learn how to make things better so the call centre can run faster and customers are happy. Learn how to give good advice, make better reports, and use data to see what's happening and where to improve. Join now to change your skills and make the call centre do well.
- Become a master of call centre measurements like CSAT, AHT, Service Level, FCR.
- Make the call centre run better: Increase FCR, reduce AHT, make customers happy.
- Learn to give good advice: Measure how things are going, see where to make changes.
- Become very good at reporting: Tell people what you find, show data in a clear way, write good reports.
- Use data well: Do calculations, understand the trends.

flexible workload of 4 to 360h
certificate recognized by the MEC
What will I learn?
Improve your call centre career with our Call Centre Metrics Technician Course. Become a master of important measurements like Customer Satisfaction Score, Average Handle Time, Service Level, and First Call Resolution. Learn how to make things better so the call centre can run faster and customers are happy. Learn how to give good advice, make better reports, and use data to see what's happening and where to improve. Join now to change your skills and make the call centre do well.
Elevify advantages
Develop skills
- Become a master of call centre measurements like CSAT, AHT, Service Level, FCR.
- Make the call centre run better: Increase FCR, reduce AHT, make customers happy.
- Learn to give good advice: Measure how things are going, see where to make changes.
- Become very good at reporting: Tell people what you find, show data in a clear way, write good reports.
- Use data well: Do calculations, understand the trends.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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