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Call Center Course

Call Center Course
flexible workload of 4 to 360h
certificate recognized by the MEC

What will I learn?

Take your call centre work to the next level with our well-packed Call Centre Training Programme. It's made to improve your customer service skills, your ability to fix technical problems, and how well you communicate. Learn how to handle customers who are not happy, make sure they are satisfied, and build good relationships with them. Become an expert in managing how calls flow, using CRM software, and writing down call information properly. Develop a caring attitude and the ability to understand people's feelings so you can handle difficult situations and understand what customers are going through. Join us now to change your career path with real, top-quality training.

Elevify advantages

Develop skills

  • Master customer satisfaction: Make sure every time you interact with a customer, they are happy afterwards.
  • Troubleshoot efficiently: Fix network problems and other technical issues quickly and accurately.
  • Enhance communication: Listen carefully and use good speaking skills to get your message across well.
  • Build rapport: Connect with customers to create trust and make them loyal.
  • Document calls: Keep correct records of all calls using the right CRM systems.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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