Public Management Technology Course
Master modern public management technology: design citizen service portals, streamline back-office workflows, manage digital records, track KPIs, and lead secure, data-driven transformation in municipal government operations. This course equips you with practical skills for effective digital service delivery in local governance.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course teaches planning and delivering effective digital services, including citizen request systems, multichannel access, secure records management, and integrated case handling. You will learn to apply accessibility, privacy, and transparency rules, design dashboards and KPIs, manage vendors and budgets, and create a realistic roadmap for modern, data-driven local services.
Elevify advantages
Develop skills
- Design citizen request portals with fast, accessible, mobile-first public service UX.
- Optimise back-office workflows using smart routing, SLAs, and audit-ready case trails.
- Build public sector dashboards featuring KPIs, alerts, and real-time performance views.
- Implement secure e-records with approvals, retention, FOIA-ready search and access.
- Plan govtech rollouts focusing on risk control, vendor selection, and change management.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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