flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Boost your customer service skills with a focused, practical course that helps you handle difficult interactions, resolve complaints, and communicate clearly with diverse patients and caregivers. Learn de-escalation, triage, time management, safe counselling techniques, and professional communication, then build a simple improvement plan so every interaction is efficient, respectful, and confidence-building.
Elevify advantages
Develop skills
- Pharmacy de-escalation: calm angry patients fast with proven scripts.
- Special-population counselling: adapt quickly for seniors, kids, and LEP patients.
- Safe medication counselling: explain dosing, devices, and red flags with clarity.
- Busy pharmacy triage: prioritise patients, manage wait times, and reduce stress.
- Professional growth: use feedback and reflection to upgrade service skills fast.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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