Health Services Organization Course
Master clinic operations through the Health Services Organisation Course. Gain skills in scheduling, capacity planning, KPIs, patient flow, safety measures, and team-based care to reduce wait times, minimise errors, and enhance patient satisfaction in contemporary hospital management. This course equips you with practical strategies to streamline outpatient services effectively.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This Health Services Organisation Course provides practical tools to optimise outpatient clinics, covering appointment scheduling, capacity planning, demand management, triage, clinical workflows, and seamless information integration. Master lean methodologies, team roles, governance structures, and performance metrics to reduce delays, enhance safety, and improve patient experience using data-informed approaches.
Elevify advantages
Develop skills
- Clinic KPIs and dashboards: monitor wait times, safety, and patient satisfaction quickly.
- Smart scheduling and capacity planning: reduce no-shows and align staff with actual demand.
- Optimise patient flow: eliminate bottlenecks using lean principles, queue management, and PDSA cycles.
- Team-based clinic roles: define tasks, handoffs, and escalation protocols for safe care.
- Governance and shift planning: establish reporting structures, huddles, and extended-hour services.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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