Traveler Services and Customer Care Course
Gain mastery in traveller services and customer care through practical scenarios. Master handling airline disruptions, hotel complaints, special requests, and urgent situations. Communicate clearly, soothe frustrated guests, and safeguard traveller satisfaction while preserving business revenue. This course builds confidence for real-world travel support challenges.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This Traveller Services and Customer Care Training equips you with hands-on skills to manage travel disruptions, special requests, and emergencies confidently. You will learn to find practical solutions, resolve airline and hotel problems, negotiate effectively, and record details properly. Develop excellent communication abilities, apply useful templates, and provide quick, dependable assistance to ensure smooth journeys for all.
Elevify advantages
Develop skills
- Airline disruption management: rebook swiftly, reduce expenses, uphold traveller rights.
- Hotel problem solving: address overbookings, arrange alternatives, rebuild guest confidence.
- Special request handling: record requirements, verify with hotels, prepare reliable backups.
- Incident prioritisation: evaluate urgency, assess risks, respond to time-critical issues.
- Professional client communication: use empathetic responses, concise emails, and prepared templates.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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