Luxury Hotel Receptionist Training
Gain essential 5-star front desk skills for luxury hotels, covering VIP check-ins, ethical upselling, overbooking management, and superior guest communication. Perfect for hospitality workers in travel and tourism seeking to provide top-tier service and advance their careers in high-end hotels.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This training equips you with practical skills for 5-star front desk service, including VIP handling, efficient check-ins, room allocation for early arrivals, coordination with housekeeping, concierge, and bell staff, complaint resolution, ethical upselling, overbooking solutions, and ready scripts, emails, templates to enhance guest satisfaction and hotel revenue quickly.
Elevify advantages
Develop skills
- Master luxury front desk operations for seamless 5-star guest service from arrival to departure.
- Coordinate PMS systems with housekeeping, concierge, and bell staff for smooth hotel operations.
- Develop ethical upselling techniques to boost revenue through upgrades and packages.
- Excel in guest communications, handling VIPs, complaints, and emails professionally.
- Manage overbookings and incidents with calm, effective solutions to retain guests.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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