Hotel Receptionist Training
Gain expertise in front desk tasks, reservations, billing, and guest interactions to confidently manage overbookings, complaints, and peak periods. Develop the key skills that hotel employers in travel and tourism seek globally, ensuring you're ready for professional receptionist roles anywhere.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Enhance your front desk abilities through this practical course covering check-in, check-out procedures, reservation management, upgrades, and overbooking fixes. Master guest communication, complaint handling, service recovery, billing, payments, and corporate accounts. Improve time management, multitasking, professional behaviour, PMS data entry, shift handovers, and teamwork with hotel departments.
Elevify advantages
Develop skills
- Master reservations: confidently manage overbookings, upgrades, and walk-in guests.
- Excel at front desk: perform check-ins, check-outs, and room assignments professionally.
- Perfect hotel billing: accurately handle payments, folios, refunds, and audits.
- Apply service recovery: swiftly resolve complaints, noise problems, and difficult guests.
- Communicate professionally: coordinate with teams, record incidents, and handle busy shifts.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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