Hotel Receptionist Training
Gain expertise in front desk tasks, reservations, billing, and guest interactions to confidently manage overbookings, complaints, and peak periods. Develop the key skills that hotel employers in travel and tourism seek globally, ensuring you're ready for professional receptionist roles anywhere.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Enhance your front desk abilities through this practical course covering check-in, check-out procedures, reservation management, upgrades, and overbooking fixes. Master guest communication, complaint handling, service recovery, billing, payments, and corporate accounts. Improve time management, multitasking, professional behaviour, PMS data entry, shift handovers, and teamwork with hotel departments.
Elevify advantages
Develop skills
- Master reservations: confidently manage overbookings, upgrades, and walk-in guests.
- Excel at front desk: perform check-ins, check-outs, and room assignments professionally.
- Perfect hotel billing: accurately handle payments, folios, refunds, and audits.
- Apply service recovery: swiftly resolve complaints, noise problems, and difficult guests.
- Communicate professionally: coordinate with teams, record incidents, and handle busy shifts.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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