Hotel Front Desk & Reservations Training Course
Gain mastery in hotel front desk and reservations: manage calls, check-ins, payments, overbookings, and guest issues confidently. Perfect for tourism workers seeking excellent service and advancement in hospitality.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This Hotel Front Desk and Reservations Training Course builds practical abilities to handle calls, make precise bookings, and operate PMS systems assuredly. Master check-in and check-out steps, payment and ID checks, overbooking avoidance, guest scripts, and conflict handling. Use practical checklists, enhance time skills, stay steady under stress, and provide top-notch, swift service each shift.
Elevify advantages
Develop skills
- Professional booking management: handle, record and confirm reservations quickly.
- Skilled PMS usage: perform check-ins, check-outs, folios and room stock control.
- Overbooking management: avoid problems, reassign guests and ensure satisfaction.
- Billing and dispute resolution: correct accounts, handle payments and settle issues.
- Front desk efficiency: follow checklists, manage priorities and remain composed.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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