Hotel Customer Service Protocols Course
Gain expertise in hotel guest service standards to provide reliable, top-quality experiences for visitors. Discover front desk scripts, arrival and departure procedures, issue resolution, and collaboration across departments, designed for hospitality and tourism workers.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This Hotel Guest Service Standards Course provides straightforward, practical guidelines for all guest encounters, from arrival to departure. Master polite greetings, proper posture, and ready scripts, along with daily checklists, teamwork with other teams, and precise logging. Hone skills in managing complaints, calming tensions, and gathering feedback to ensure smooth, reliable, and impressive guest stays every time.
Elevify advantages
Develop skills
- Front desk scripting: offer steady, professional welcomes and goodbyes.
- Guest-focused approach: use hospitality rules in all hotel dealings.
- Shift teamwork: apply checklists to sync front desk with cleaning and food services.
- Arrival and departure skills: execute quick, precise, visitor-friendly steps.
- Issue handling: calm situations with understanding, responsibility, and proper records.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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