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Hotel Customer Service Protocols Course

Hotel Customer Service Protocols Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This Hotel Guest Service Standards Course provides straightforward, practical guidelines for all guest encounters, from arrival to departure. Master polite greetings, proper posture, and ready scripts, along with daily checklists, teamwork with other teams, and precise logging. Hone skills in managing complaints, calming tensions, and gathering feedback to ensure smooth, reliable, and impressive guest stays every time.

Elevify advantages

Develop skills

  • Front desk scripting: offer steady, professional welcomes and goodbyes.
  • Guest-focused approach: use hospitality rules in all hotel dealings.
  • Shift teamwork: apply checklists to sync front desk with cleaning and food services.
  • Arrival and departure skills: execute quick, precise, visitor-friendly steps.
  • Issue handling: calm situations with understanding, responsibility, and proper records.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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