Hospitality & Tourism Quality Management Course
Gain mastery in Hospitality and Tourism Quality Management using hands-on tools to monitor key performance indicators, craft service standards, mitigate risks, train staff effectively, and transform guest feedback into ongoing enhancements at every stage of the travel and tourism experience. This course delivers actionable strategies to uphold excellence and drive business success in competitive hospitality environments.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This Hospitality and Tourism Quality Management Course equips you with practical tools to establish clear standards, track performance, and resolve problems swiftly. You will learn to utilise guest reviews and surveys as key performance indicators, chart customer journeys, define service benchmarks, handle risks effectively, and conduct thorough audits. Featuring ready-to-implement standard operating procedures, checklists, and training frameworks, it helps elevate guest satisfaction, minimise complaints, and ensure seamless operational control throughout tourism services.
Elevify advantages
Develop skills
- Develop tourism KPIs by converting reviews and surveys into precise quality measures.
- Formulate SMART service standards covering each phase of the tourist experience.
- Produce SOPs, checklists, and SLAs to guarantee uniform quality in travel services.
- Handle complaints efficiently through structured processes for intake, escalation, and resolution.
- Drive ongoing improvements via risk assessments, audits, and PDCA methodologies.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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