Concierge Service Training
Gain expertise in concierge services for high-end travel and hospitality. Master creating perfect evening plans, handling VIP bookings, customising guest moments, swiftly resolving problems, and ensuring memorable stays that build loyalty and excellent reviews. This course equips you to deliver outstanding service that keeps guests coming back.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Concierge Service Training teaches designing smooth luxury evenings from initial contact to after-event care. Master matching spots to guest tastes, finding top dining and activities, booking reservations and suppliers, setting timelines and transport, customising messages, arranging room setups, and managing surprises to ensure happiness and return visits.
Elevify advantages
Develop skills
- Craft luxury itineraries for seamless romantic evenings from start to finish.
- Personalise VIP guest experiences with tailored details, ambiance, and surprises.
- Master concierge vendors to quickly secure top reservations, transport, and services.
- Develop service recovery skills to fix issues, rebook, and restore guest satisfaction.
- Conduct professional follow-ups to gather feedback, record preferences, and boost repeat visits.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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