Telephony Switching Equipment Operations Course
Gain hands-on skills in telephony switching operations, covering routing, signaling, trunking, monitoring, and incident response. Learn to diagnose faults quickly, stabilise traffic, protect service levels, and ensure reliable carrier-grade voice networks.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course equips you with practical skills to operate, monitor, and stabilise modern telephony switching platforms confidently. Master call flows, routing, signalling, trunking, codecs, alarms, and redundancy. Apply structured incident response, diagnostics, remediation, and post-incident analysis to minimise downtime, safeguard service agreements, and maintain reliable voice services.
Elevify advantages
Develop skills
- Incident triage and diagnostics: Use live alarms, traces, and KPIs to fix faults quickly.
- Digital exchange mastery: Operate trunks, routing, codecs, and redundancy safely.
- Routing and signaling troubleshooting: Resolve SS7, SIP, CDR, and one-way audio issues.
- Monitoring and capacity control: Design alerts, trunks, and tests to prevent outages.
- Rapid remediation skills: Reroute traffic, restore links, and verify stable call flows.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
Your lessons are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, and I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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