Telephony Switching Equipment Operations Course
Gain hands-on skills in telephony switching operations, covering routing, signaling, trunking, monitoring, and incident response. Learn to diagnose faults quickly, stabilise traffic, protect service levels, and ensure reliable carrier-grade voice networks.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course equips you with practical skills to operate, monitor, and stabilise modern telephony switching platforms confidently. Master call flows, routing, signalling, trunking, codecs, alarms, and redundancy. Apply structured incident response, diagnostics, remediation, and post-incident analysis to minimise downtime, safeguard service agreements, and maintain reliable voice services.
Elevify advantages
Develop skills
- Incident triage and diagnostics: Use live alarms, traces, and KPIs to fix faults quickly.
- Digital exchange mastery: Operate trunks, routing, codecs, and redundancy safely.
- Routing and signaling troubleshooting: Resolve SS7, SIP, CDR, and one-way audio issues.
- Monitoring and capacity control: Design alerts, trunks, and tests to prevent outages.
- Rapid remediation skills: Reroute traffic, restore links, and verify stable call flows.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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