Network Outage Troubleshooting Course
Master practical network outage troubleshooting for FTTH and xDSL networks. Gain skills in NOC coordination, diagnosing CPE and plant issues, using OTDR and copper testers, performing root cause analysis, and verifying repairs to restore telecom services swiftly and enhance field reliability in real-world scenarios.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course provides a quick, hands-on workflow to troubleshoot and restore network outages confidently. You will learn to read NOC alarms, operate OTDRs, power meters, and copper testers, detect faults in CPE and wiring, check fiber and xDSL connections, manage repair coordination, record findings, and implement preventive steps to reduce future outage frequency, duration, and complexity.
Elevify advantages
Develop skills
- Rapid outage triage: quickly assess incidents and coordinate with NOC teams.
- CPE and wiring diagnostics: pinpoint ONT, modem, and in-home cabling faults fast.
- FTTH/xDSL field testing: use OTDR, meters, and loop tests to locate plant issues.
- Root cause analysis: identify fiber, copper, power, and routing faults with evidence.
- End-to-end restoration: verify repairs, document RCA, and prevent repeat outages.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
Your lessons are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, and I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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