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Network Incident Management Course

Network Incident Management Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

The Network Incident Management Course builds practical skills for classifying outages, assessing impact, and verifying incidents fast using metrics, logs, and traffic graphs. Master read-only diagnosis, clear escalation and communication, effective dashboards, tuned alarms, and structured recovery with post-incident monitoring to lower MTTR, reduce false alerts, and maintain stable critical services.

Elevify advantages

Develop skills

  • Telecom outage triage: quickly verify, classify and size network incidents.
  • Read-only root cause: use BGP, logs and graphs to pinpoint likely failure domains.
  • Recovery and rollback: choose safe mitigations, validate fixes and revert if needed.
  • NOC communication: write clear tickets, escalations and customer-facing updates.
  • NMS optimization: tune alarms, dashboards and KPIs to cut MTTR in real networks.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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