Internet Service Provider (ISP) Management Course
This course provides essential skills for managing ISP operations, focusing on network design, capacity planning, reliability, NOC operations, and service quality to ensure high uptime and customer satisfaction in diverse environments.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The Internet Service Provider (ISP) Management Course equips you with practical skills to design and operate reliable, scalable networks in mixed urban-rural settings. You will learn last-mile solutions, capacity planning for 25,000 users, congestion management, monitoring, redundancy, and preventive maintenance, along with support processes, KPIs, SLAs, and implementation strategies to boost uptime, reduce customer loss, and optimise operational expenses.
Elevify advantages
Develop skills
- ISP network design: Plan mixed urban-rural fibre, DSL, and fixed wireless.
- Capacity planning: Forecast demand, set contention ratios, and manage congestion quickly.
- Reliability engineering: Build redundant POPs, failover routes, and maintenance schedules.
- NOC operations: Organise teams, handle vendors, and enforce SLAs properly.
- Service quality: Manage incident processes, monitor KPIs, and enhance customer satisfaction.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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