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Sphinx course

Sphinx course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This Sphinx course teaches you to craft effective customer surveys, clean and import data, and create solid NPS and satisfaction metrics. You'll analyse customer segments, open-text responses, and key drivers, then transform insights into executive summaries, dashboards, and reports that drive data-backed decisions and ongoing experience enhancements.

Elevify advantages

Develop skills

  • Text analytics with Sphinx: quickly code themes and measure customer sentiments.
  • Survey data preparation: clean, recode, and import CX data into Sphinx efficiently.
  • NPS and satisfaction metrics: calculate, verify, and analyse CX performance scores.
  • CX survey design: create unbiased questionnaires to map the full customer journey.
  • Insight reporting: convert Sphinx results into compelling, manager-focused CX narratives.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, and I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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