Sphinx course
Gain mastery in Sphinx for transforming customer experience survey data and open-text feedback into actionable insights. Cover survey design, NPS and satisfaction metrics, text analytics, dashboard creation, and reporting suited for tech teams and data-driven strategies, ensuring reliable CX improvements.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This Sphinx course teaches you to craft effective customer surveys, clean and import data, and create solid NPS and satisfaction metrics. You'll analyse customer segments, open-text responses, and key drivers, then transform insights into executive summaries, dashboards, and reports that drive data-backed decisions and ongoing experience enhancements.
Elevify advantages
Develop skills
- Text analytics with Sphinx: quickly code themes and measure customer sentiments.
- Survey data preparation: clean, recode, and import CX data into Sphinx efficiently.
- NPS and satisfaction metrics: calculate, verify, and analyse CX performance scores.
- CX survey design: create unbiased questionnaires to map the full customer journey.
- Insight reporting: convert Sphinx results into compelling, manager-focused CX narratives.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
Your lessons are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, and I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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