Management System Course
This course provides essential skills for designing and managing IT service processes, covering incident handling, access control, change management, CMDB structures, and implementation strategies to improve operational efficiency, security, and compliance.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The Management System Course equips you with practical skills to design and manage efficient service processes. You will learn the basics of IT service management, CMDB and asset structures, handling incidents, and change workflows involving CAB and approvals. Gain mastery in IAM, access lifecycle, risk management, integrations, rollout planning, and governance to enhance reliability, security, compliance, and daily operations swiftly.
Elevify advantages
Develop skills
- Incident Management: handle complete IT incidents using SLAs and proper triage.
- IAM & Access Control: create RBAC/ABAC systems, apply least privilege, and manage user lifecycles.
- Change Management: develop CAB workflows, approval processes, and secure release methods.
- CMDB & Assets: structure configuration items, integrate tools, and maintain accurate configuration data.
- Implementation Blueprint: organise rollout plans, integrations, and quick risk mitigation.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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