Jira Service Management Course
This course equips you with essential skills to implement and optimize Jira Service Management for efficient IT service delivery, covering workflow design, configuration, automation, and reporting to improve service quality and resolution times.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This Jira Service Management Course teaches you how to create clear request types, categories, and forms, set priorities and SLAs, and develop smart queues that direct work to the appropriate team. You will set up user access, intake channels, and communication templates, outline real-world workflows, incorporate automation, and produce reports and dashboards that lower incident numbers, shorten resolution times, and steadily enhance service quality.
Elevify advantages
Develop skills
- Design JSM workflows: map business processes into clear, efficient ticket flows.
- Configure request types: build practical IT portals with smart required fields.
- Set priorities and SLAs: define targets, queues, and routing for fast resolution.
- Optimize ticket intake: tune portals, email channels, and communication templates.
- Build JSM reports: track MTTR, SLA breaches, and trends for continuous improvement.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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