IT troubleshooting training
This course equips you with vital skills for everyday IT support challenges. Master diagnosing email delivery failures, accelerating slow Windows laptops, fixing chat and cloud app disruptions, and restoring access to shared drives. Employ proven, structured methods relied upon by professional IT teams to resolve issues efficiently and prevent future occurrences.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Gain expertise in swift and dependable IT troubleshooting through this practical course. You'll learn to identify causes of missing emails, resolve mailbox and gateway faults, and grasp essentials of SPF, DKIM, and DMARC. Address sluggish laptops with Windows diagnostic tools, boost performance, and implement secure fixes. Handle chat, cloud applications, and shared drive challenges using systematic processes, effective communication, and proactive measures to minimise repeat problems.
Elevify advantages
Develop skills
- Diagnose email delivery issues: swiftly track, examine, and correct undelivered messages.
- Optimise Windows laptops: leverage integrated tools to eliminate slowdowns rapidly.
- Stabilise cloud applications: identify and fix chat and video call interruptions promptly.
- Repair network drives: reinstate shared file access, permissions, and connections.
- Apply logical troubleshooting: use a structured, repeatable process for all IT problems.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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