IT support technician training
Gain essential IT support skills to troubleshoot Wi-Fi, networks, printers, USB issues, audio-video problems, and user accounts. Master professional help desk practices, including ticket handling, SLAs, and effective communication to advance your career in IT support with confidence and efficiency.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This IT Support Technician Training provides hands-on skills for quick resolution of user problems. You will learn ticket triage, SLAs, escalation processes, Windows accounts, Active Directory, identity management, and diagnostics for Wi-Fi, printers, and collaboration tools. Develop strong communication, documentation, and remote support skills in this practical course.
Elevify advantages
Develop skills
- Wi-Fi and network diagnostics: Resolve connectivity issues using key command-line tools.
- Printer and print server fixes: Quickly handle queues, spooler problems, and driver issues.
- Windows and Active Directory recovery: Fix login failures, account locks, and domain connections.
- User account setup and file permissions: Efficiently onboard staff and protect shared resources.
- Expert help desk communication: Manage tickets, meet SLAs, and deal with challenging customers professionally.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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