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IT Support Technician Course

IT Support Technician Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

The IT Support Technician Course equips you with hands-on skills to diagnose and resolve Windows performance problems, file sharing glitches, Wi-Fi and local network faults, and printer issues using actual command-line tools and reliable checks. You will also gain knowledge in remote troubleshooting, proper documentation, effective incident prioritisation, and communication formats to solve problems quicker and provide dependable, steady support.

Elevify advantages

Develop skills

  • Windows troubleshooting: quickly fix file sharing, printers, and desktop slowdowns.
  • Network diagnostics: employ ping, tracert, and Wi-Fi tools to sort out outages fast.
  • Remote support: utilise RDP and command-line tools for secure, swift help.
  • Incident triage: rank tickets based on impact, urgency, and SLA guidelines.
  • IT documentation: create clear tickets, runbooks, and post-incident summaries.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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