IT Support Technician Course
This course provides essential skills for IT support technicians, focusing on troubleshooting Windows issues, network diagnostics, remote support, incident management, and documentation to deliver efficient and reliable technical assistance.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The IT Support Technician Course equips you with hands-on skills to diagnose and resolve Windows performance problems, file sharing glitches, Wi-Fi and local network faults, and printer issues using actual command-line tools and reliable checks. You will also gain knowledge in remote troubleshooting, proper documentation, effective incident prioritisation, and communication formats to solve problems quicker and provide dependable, steady support.
Elevify advantages
Develop skills
- Windows troubleshooting: quickly fix file sharing, printers, and desktop slowdowns.
- Network diagnostics: employ ping, tracert, and Wi-Fi tools to sort out outages fast.
- Remote support: utilise RDP and command-line tools for secure, swift help.
- Incident triage: rank tickets based on impact, urgency, and SLA guidelines.
- IT documentation: create clear tickets, runbooks, and post-incident summaries.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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