IT Support Course
This course equips you with essential IT support skills for troubleshooting Windows, networking, peripherals, and Microsoft 365, while mastering ticketing and communication for efficient service delivery.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This IT Support Course provides practical, step-by-step skills to sort out Windows 10 performance wahala, diagnose VPN and remote connection problems, and fix printer and peripheral errors quickly. Learn clear ticket sorting, user communication, and escalation, plus Microsoft 365 identity troubleshooting, effective interviewing, and documentation so you can deliver reliable, efficient support in any setting.
Elevify advantages
Develop skills
- Windows performance fixes: quickly diagnose slow PCs with built-in tools.
- VPN and remote access: resolve auth, DNS, and client issues fast.
- Printer and peripheral support: pinpoint driver, queue, and network faults.
- Microsoft 365 identity: troubleshoot MFA, lockouts, and sign-in failures.
- Pro IT ticketing: triage, document, and communicate clearly in short cycles.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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