IT Department Course
This course provides essential skills for optimizing IT operations, including assessment, model design, process setup, metrics management, and risk controls.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The IT Department Course equips you with practical tools to evaluate current operations, create an effective operating model, and streamline request, project, and change processes. You will learn to set service levels, develop useful dashboards, handle risk and cybersecurity controls, and enhance communication with leadership and stakeholders using ready-to-use templates, workflows, and governance models for quick, dependable outcomes.
Elevify advantages
Develop skills
- IT operations assessment: quickly identify gaps, risks, and easy wins.
- IT operating model design: organise teams, roles, and workflows for maximum effect.
- ITSM process setup: establish efficient request, incident, and change workflows swiftly.
- Metrics and SLA management: set, monitor, and report IT performance transparently.
- Operational risk and security: implement affordable controls for robust IT.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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