digital mediation training
Digital Mediation Training prepares tech professionals to assist vulnerable users in navigating digital public services confidently. It covers onboarding design, accessibility features, safety protocols, and workflow mapping for services like health appointments and unemployment benefits, ensuring inclusive and secure support.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Digital Mediation Training equips you to confidently guide users through online public services. Master designing seamless onboarding, supportive scripts, and clear communication for hesitant users. Gain expertise in accessibility, safety, privacy, and step-by-step workflows for health appointments and unemployment benefits, plus tools for evaluation and ongoing enhancements.
Elevify advantages
Develop skills
- Design digital onboarding for smooth, supportive user journeys.
- Apply inclusive UX tactics for low literacy, disabilities, and language barriers.
- Develop safety coaching skills on passwords, 2FA, scams, and consent.
- Map service workflows into clear, guided steps for complex e-services.
- Use data to track usage, failures, and feedback for continuous improvement.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
Your lessons are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, and I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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