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Jira Service Management Course

Jira Service Management Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This Jira Service Management Course teaches you how to create clear request types, categories, and forms, set priorities and SLAs, and develop smart queues that direct work to the appropriate team. You will set up user access, intake channels, and communication templates, outline real-world workflows, incorporate automation, and produce reports and dashboards that lower incident numbers, shorten resolution times, and steadily enhance service quality.

Elevify advantages

Develop skills

  • Design JSM workflows: map business processes into clear, efficient ticket flows.
  • Configure request types: build practical IT portals with smart required fields.
  • Set priorities and SLAs: define targets, queues, and routing for fast resolution.
  • Optimize ticket intake: tune portals, email channels, and communication templates.
  • Build JSM reports: track MTTR, SLA breaches, and trends for continuous improvement.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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