ISO 20000 Course
This course provides comprehensive training on ISO 20000 standards for IT service management, covering design, implementation, and certification processes to ensure compliant and effective service delivery.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This ISO 20000 Course equips you with practical skills to design and manage a compliant service management system. You will learn the core requirements, SMS scope, service catalogues, SLAs, availability, continuity, and practices for change, configuration, and release. Gain mastery in handling incidents, problems, and requests, develop effective KPIs and dashboards, and apply PDCA, audits, and governance to achieve certification and ongoing improvement.
Elevify advantages
Develop skills
- Design ISO 20000 SMS: define scope, roles, service catalogue and key controls.
- Implement incident, problem and request flows aligned with ISO 20000.
- Manage change, configuration and releases with CMDB and CAB best practices.
- Build SLA, availability and continuity plans with clear KPIs and monitoring.
- Run ISO 20000 audits, reports and continual improvement using PDCA.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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