Technical Support Fundamentals Course
This course provides foundational skills for technical support, covering troubleshooting, diagnostics, and effective user communication to handle incidents efficiently.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The Technical Support Basics Course equips you with practical skills to manage real incidents confidently. You'll learn systematic troubleshooting for performance problems, straightforward printer diagnostics, and step-by-step network connectivity checks. Develop solid communication practices, from compassionate user interactions to clear ticket documentation, prioritisation, triage, and escalation to solve issues quicker and more dependably.
Elevify advantages
Develop skills
- Performance troubleshooting: swiftly identify CPU, memory, disk, and network problems.
- Network diagnostics: apply ping, tracert, and DNS tools to fix connectivity issues.
- Printer support: resolve queues, drivers, spooler errors, and recognise when to escalate.
- Incident triage: prioritise tickets based on impact and urgency for quick, targeted responses.
- User communication: use clear, empathetic scripts for chat, email, and phone assistance.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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