Heuristic Analysis Course
This course equips participants with essential skills for conducting heuristic analysis on internal portals, enabling quick identification and resolution of usability issues through practical tools, validation methods, and actionable planning to drive user-focused improvements.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The Heuristic Analysis Course teaches you how to quickly identify and resolve usability problems in internal portals, from ticketing processes to self-service options. You will learn practical checklists, problem-solving heuristics, validation techniques, and metrics such as TTR, CSAT, and NPS. Develop clear action plans, prioritise quick wins, and work with teams to achieve measurable, user-focused enhancements swiftly.
Elevify advantages
Develop skills
- Conduct rapid heuristic evaluations: identify UX issues in internal portals within hours, not weeks.
- Design quick user tests and metrics: validate heuristic solutions with actual data promptly.
- Create practical UX checklists: standardise portal assessments across IT and product teams.
- Prioritise UX fixes: use impact versus effort and RICE to plan valuable improvements.
- Transform findings into action: generate clear tickets, success metrics, and implementation plans.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
Your lessons are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, and I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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