Aided Course
This course equips you with essential skills to streamline IT support operations through automation, efficient workflows, and performance monitoring, enhancing reliability and user satisfaction.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Aided Course teaches you how to evaluate current support workflows, reduce repeated requests, and create efficient, automated ticket handling from start to finish. You will develop practical playbooks for password resets and VPN problems, utilise metrics and dashboards to monitor performance, and implement scripts, templates, and AI tools to minimise manual tasks while boosting reliability, security, and user satisfaction daily.
Elevify advantages
Develop skills
- Map IT support workflows: quickly identify bottlenecks, gaps, and automation opportunities.
- Build password reset and VPN playbooks: fast, auditable, low-error solutions.
- Design automated ticket flows: intelligent intake, triage, routing, and closure.
- Create scripts and templates: reduce repeat work with safe, tested automations.
- Track IT support KPIs: dashboards for SLA, FCR, volume, and satisfaction.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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