Support Training
Support Training delivers vital skills for social workers in trauma-sensitive online chats, crisis calming techniques, ethical guidelines, swift referrals, and crafting empathetic messages—ensuring user safety, data protection, and your personal resilience in demanding digital support roles.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This training equips you with hands-on tools to manage delicate online chats confidently. Master trauma-aware communication, calming crises, and delivering kind, clear messages within strict time and word limits. Gain expertise in upholding ethical standards, safeguarding privacy, making referrals, and following up, all while prioritising your wellbeing via self-care routines, oversight, and continuous growth in a compact, results-driven setup.
Elevify advantages
Develop skills
- Trauma-aware online chats: reply clearly, kindly, and securely.
- Online crisis calming: soothe strong feelings and spot escalation needs.
- Ethical online assistance: guard privacy, state boundaries, and log interactions.
- Quick referral expertise: connect to crisis aid, shelter, and mind health services.
- Helper toughness: tackle indirect trauma using real self-care methods.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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