Mediation Agent Training
Gain essential mediation abilities for community service. Master conflict assessment, stakeholder mapping, guiding inclusive discussions, and converting public space disputes into enduring community accords, resulting in safer, more united neighbourhoods that promote cooperation and harmony.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course equips you with hands-on tools to assess conflicts in public areas, identify key stakeholders, and foster trust among varied groups. You will master creating secure, inclusive mediation strategies, developing solid action plans and community pacts, plus partnering with local leaders. Acquire expertise in tracking progress, evaluating outcomes, and making flexible adjustments to maintain peace and collective accountability long-term.
Elevify advantages
Develop skills
- Identify conflicts swiftly by mapping stakeholders, needs, and tensions in public spaces.
- Design mediation sessions that are safe and inclusive with effective dialogue methods.
- Use facilitation techniques like circles, world cafés, and role plays with structured guides.
- Collaborate on practical community agreements and detailed follow-up strategies.
- Monitor results by measuring indicators, collecting input, and refining approaches.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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