Conflict Resolution Methods & Group Dynamics Course
Gain the assurance to navigate complex group dynamics in social services. Master conflict resolution techniques, calming strategies, restorative methods, and trauma-sensitive facilitation to ease tensions, foster trust, and ensure support groups remain safe and welcoming for all participants.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This practical course equips you with skills to confidently handle tough support groups using proven conflict resolution strategies and trauma-aware approaches. You'll master reading group interactions, calming heated situations, establishing strong guidelines, and addressing challenging behaviours while safeguarding your mental health. Get ready-to-use tools, guides, and session outlines for immediate application in community environments.
Elevify advantages
Develop skills
- Lead support groups effectively by applying group dynamics principles in actual sessions.
- Quickly resolve conflicts using Nonviolent Communication, de-escalation tactics, and trauma-informed guides.
- Handle difficult behaviours by safely redirecting sarcasm, side conversations, and dominant talkers.
- Create focused interventions by planning 3-4 impactful conflict resolution sessions.
- Safeguard your wellbeing with ethical practices, firm boundaries, and strategies to prevent burnout.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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